Michael is a Senior Executive with over 25 years experience in international outsourced call center industry, value add projects, customer and employee experience across cultural and language barriers in the Asia Pacific region - Philippines, Australia, Singapore and Hong Kong. Proven ability to deliver results from major projects in operational transformation and “start up” operations. Strong leadership and general management competencies with exceptional customer relationship and workforce management skills, supported by a solid financial background. A high achiever with a track record that demonstrates an ability to deliver with a focus on Process Improvement, Consultative approach and client advisory.