Denise is Chief Digital Officer at McMillan Shakespeare. She leads a cross functional team of Digital Product, CX and Design and Data individuals whose purpose is to connect customers digitally. Previous to MMS, she has worked in various blue chip organisations including Qantas, Optus and CBA and has noteworthy success in driving tangible outcomes that benefit the customer and business. Her areas of expertise lie in Business Transformation, Agile Ways of Working and Applying DVF towards digital adoption.